Hotels

Courtyard by Marriott Fort Lauderdale Airport & Cruise Port

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Rated 4.0 of 5
400 Gulf Stream Way, Dania Beach
+1 954-342-8333
marriott.com

Fort Lauderdale Hotels

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Reviews

We stayed here for two nights. First night I wanted to take a bath and I filled the tub and they were black hairs in the water as the tub was feeling. I was so grossed out I did not even get in the tub. I made my husband rinse it out because I was disgusted. After a long day of traveling I don’t expect to have to clean in a hotel. The next morning I got up and a cockroach was crawling out of the drain in the sink. I took a picture of him and then I flushed him. I went to the front desk where I was offered free dinner for my husband and myself and a glass of wine that evening. I went back up to my room. And then housekeeping came in and she cleaned the shower and the bathtub. And a few moments later the maintenance manager came in and he apologized and was so kind that I almost felt guilty for complaining. He sprayed something down the drain and gave me instructions not to use the sink for at least 30 minutes which I had no problem with. A few hours later my husband came back from his appointment and We were celebrating my husband‘s position at a new place of employment and we were going to have dessert. The menu at the hotel states that they have a molten lava chocolate cake they serve it with vanilla ice cream. Sounded delicious so we would both have one. The server told us “we hardly ever sell that I’m sure we have some in the back” After a few minutes she returned and said that they don’t have any cake and she apologized. So my husband said well, we would just like to have the ice cream then. She said we don’t have ice cream here. He said but it shows on the menu that this cake is serve with ice cream. She said they have ice cream bars over at the front desk that you can purchase. We told her we would just take the glass of wine and I was disgusted at that point and very disappointed. I decide after a few minutes she returned and said that they don’t have any cake and she apologized. So my husband said well, we would just like to have ice cream then. She said we don’t have ice cream here. He said but it shows on the menu that this cake is served with ice cream. She said they have ice cream bars over at the front desk that you can purchase. We told her we would just take the glass of wine and I was disgusted at that point and very disappointed. I Saw the manager that had offered us the free dinner earlier in the day. I was too angry to talk about it at the moment so I did not bring up the situation with the restaurant. We bought a Kit-.Kat from the front desk and went to Our room.Got up to go to the bathroom in the middle of the night I washed my hands in the sink and there was an aunt that was quite large crawling in the sink and I was set up. Upon check out this morning I asked to speak with the manager on duty. A gentleman came up to me and I told him everything that happened and he offered me one night that he would comp us. Then he looked at the account and said he could not refund us because we paid through a third-party online and he had no way of refunding. But he would send us a check in the mail so in good faith we left our address. I am very disgusted and disappointed because it caused way too much frustration - So much for a weekend getaway. Don’t give me wrong, the staff was very kind and everybody that I’ve discussed the situation with says I am way too nice and they would have packed their bags and left. Even some of the staff members were completely ashamed of how the situation was handled and they were very apologetic. So, make sure that you keep all your stuff in plastic bags and take some bug spray
Great staff very clean rooma. In house restaurant and staff were very friendly and great food. Will stay again!
Nice place clean bedroom clean and the bed very comfortable spacious. Cafe the food is good no bar no dinning room or bar but got a gym.
Checked in, went to make the pull out bed, the pillow which is stored in the drawer was covered on sawdust and dirt. Notified front desk they sent up house cleaning who looked at it and left to tell her manager. The housekeeper didn't want to get blamed for it not being cleaned. The manager called comped us breakfast even though I said it wasn't necessary. Went to breakfast the next morning, my wife opened her butter packet to put on her toast only to find it was covered in mold. Staff didn't seem too concerned when told. Went put for the day and came back to a cleaned room. I figured I would check the pillow in the drawer to see if they changed it out and they had not. I normally go out of my way to stay at a marriot but am getting more discouraged every stay.
OMG, why don't all hotels have showers as good as this place? If all Courtyards have these showers, I have a new favorite hotel. Pleasant staff.

Hotels Near Courtyard by Marriott Fort Lauderdale Airport & Cruise Port

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Rated 4.1 of 5
480 meters northwest of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
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Rated 4.3 of 5
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Rated 4.3 of 5
1,200 meters southeast of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
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Rated 4.2 of 5
1,200 meters south of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
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Rated 3.6 of 5
1,200 meters south of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
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Rated 4.0 of 5
1½ km southeast of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
hiltongardeninn3.hilton.com
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Rated 4.0 of 5
1½ km southeast of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
hamptoninn3.hilton.com
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Rated 3.2 of 5
1½ km southeast of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
choicehotels.com
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Rated 4.1 of 5
3 km south of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
laquintaftlauderdaleairport.com
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Rated 3.1 of 5
3 km south of Courtyard by Marriott Fort Lauderdale Airport & Cruise Port
wyndhamhotels.com
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