Hotels

Loews Philadelphia Hotel

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Rated 4.4 of 5
1200 Market Street, Philadelphia
+1 215-627-1200
loewshotels.com

Philadelphia Hotels

Travel Dates
Guests

Reviews

My wife and I have made the Loews Philadelphia Hotel our anniversary tradition. We love it! The staff is always awesome and the location is ideal. They upgrade our room and send us complementary goodies for our anniversary!! The bed is ridiculously comfortable and the shower is perfect. For a mom of three boys (12, 2 and 9 months) it's the perfect place for the hubby and I to relax and enjoy. We had lunch and drinks at the bar.The food, drinks and service was great. We even had breakfast and the restaurant. My wife loved the steak and eggs and the pancakes made my day! We most definitely will be back need year!
Great! Would come again. Stayed overnight on a Thursday in November 2017. Service was nice - I tried to check in early at 7am (no dice, but a long shot anyway) and the front desk put me in the queue for the first room available and kept me updated via text message. The room itself was nice, clean, and modern. The hallways were just a bit confusing but I didn't spend much time reading signs. Overall, excellent experience and would happily stay again.
I came here a few times over a few days for drinks and once for an event. The restaurant/bar on the ground floor was great with nice decor. It's super close to the metro center so you can get to it very easily by train. It's also close to the convention center so it's a nice option for when you want to get a change of scene. I went to a ballroom on the 3rd floor for an event. It was a decent space but what stood out the most was the prompt service and professionalism. They were great. I didn't stay so I can't speak to anything else but from my limited experience I would consider visiting again and staying.
All the staff are very considerate and friendly. Rooms are nice (need a refrigerator though). Location is convenient to everything. Get a room in a higher floor for a better the view. They have plenty of elevators.
The Loews hotel chain has to be the worse in the market. I booked a reservation with this hotel in the city of Philadelphia last Wednesday evening and they did not honor my two room reservations. First, they claimed they tried to call all customers earlier in the day that the hotel was oversold but of course I never received a call and then they could not find my reservation. Ultimately, they found the reservation and a manager named Mark, let's me know sorry there is nothing we can do but the hotel is over booked. Mind you it is 1:00 am in the morning as I was traveling from a late flight from LA, so I was beyond frustrated. The hotel attempts to move me into a different hotel 10 minutes away that was roach infested and not the same level, criteria or rating. I will not book with the Loews again, as they do not honor their reservations and have horrible customer service. Lastly, they had the nerve to charge my credit card for the rooms.... smh A disgusting and poorly run hotel chain. Stay away!

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